Does Ode to Joy Balloon have a physical shop where I can view all the balloons?
Ans: We regret that currently, we do not have a retail space where samples of the balloons can be seen. However, we are happy to take enquiries about our products via Whatapps/Call and emails.
Do you entertain walk-in sales?
Ans: Unfortunatelty, we do not accept walk-in sales. This is because we need times to prepare your balloon(s) to the highest quality, we might not have time to prepare walk in sales. For urgent purchase, please feel free to give us a tinkle and we shall do our best to assist you.
I need the balloons urgently, can I self collect at your office on the same day I put in the order?
Ans: Typically, orders placed online before 2.00pm will be ready for self-collection on the same day (After you recevied the invoice). For aussarance, Please drop us a whatpps message with your invoice number. (* Personlised balloons, due to their unique requirements, usually requires 1-3 days' lead time. But we are happy to do our best to expedite if you need the balloon(s) urgently. Please give us a ring, so we can arrange on a case by case basis.
Does Ode To Joy Balloon provide Helium inflation for balloons purchased from another vendor?
Ans: Yes. We are happy to provide this service at a token cost as follows
4.1) $1/ea for standard 11"/12" Latex balloons.
4.2) $2.50/ea for 18"-24" Foil Mylar balloons.
4.3) $6/ea for Bubbles, Orbz, Cubz
4.4) $13/ea for 25" and above
4.5) $15/ea for balloon bouquet (5Pk)
Discaimer: We shall not be held responsible for any damage(s) such as balloon(s) burst / leaks in the balloon(s) before, during and after inflation.
Can balloons be re-use?
Ans: Latex balloons cannot be re-used.
Foil and bubble depends it existing condition. There is a high likelihood that the balloon may burst during refilling, and thus has a shorter (second) lifespan.
What is the ideal timeframe to prepare my balloons?
Ans: It is recommended that latex balloons be prepared 1-2 hours before delivery. For Mylar Foil balloons, it is best to prepare 2-3 hours before delivery. Bubble balloons can be prepared 4-5 hours in advance.
How many days in advance should I place my order?
Ans: We encourage customers to place their orders at least 3 days in advance. If you required same day or next day delivery, please contact us to discuss.
Does Ode to Joy Balloon provide on site inflation or set up?
Ans: Yes, we do at a very reasonable price of $30/hours. Most set-ups only require 1-2 hours. Complicated or big scale events, will naturally require more time. In view of that, we are happy to offer you a special price, give us a ring/drop us an email to discuss in detail.